Privacy Policy


The Apprenticeship Community is committed to protecting the privacy of your personal information. CoAct makes every effort to ensure our privacy policy and procedures are in line with the Australian Privacy Principles. This privacy policy explains how The Apprenticeship Community manages the personal information that we collect, use and disclose and how to contact us if you have any further queries about our management of your personal information.

Information collected and held by The Apprenticeship Community about its employees is not covered by this policy.

What is personal information?

Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. (ALRC Report 108). Examples include an individual’s name, address, contact number and email address.

Your personal Information

In order to service our members and partners and keep all our stakeholders informed, we need to collect personal information such as name, organisation, address, email address and telephone number.

What information does The Apprenticeship Community collect and hold?

In order to service our clients, members and partners and keep all our stakeholders informed, we need to collect personal information such as (but not limited to) name, organisation, contact details, date of birth, residency, banking details, career and employment details, police and working with children checks and clearances, and any other information necessary to manage and administer our relationship with you and/or your organisation.

Why does The Apprenticeship Community collect personal information?

The Apprenticeship Community collects personal information for a range of purposes, including to:

  • Provide you with general communications (e.g. newsletters) about The Apprenticeship Community activities and events that you have subscribed to
  • Provide you with information on services, benefits and governance matters that you have requested
  • Register you for The Apprenticeship Community relevant events
  • Manage your requested access to The Apprenticeship Community business systems
  • Provide you with information specific to the programs you deliver on behalf of The Apprenticeship Community
  • Manage and provide direct services to our clients
  • Process membership applications
  • Consider your application to work with us
  • Conduct research for the purposes of surveys, evaluation discussions, workshops or focus groups
  • Respond to requests for tender

From time to time, The Apprenticeship Community may survey you on a range of issues to identify and analyse the ongoing needs of our members and the quality of our services and interactions with you. If you do not wish to participate in these surveys, please let us know. Our contact details are provided at the end of this policy.

How does The Apprenticeship Community collect personal information?

The Apprenticeship Community will collect personal information only by lawful and fair means and not in an unreasonably intrusive manner

The Apprenticeship Community will not collect personal information about you unless that information is necessary for one or more of our business activities or functions

The Apprenticeship Community will collect your personal information directly from you where it is reasonable and practicable to do so

We only collect information about you from a third party or publicly available source where it is necessary for one or more of our business activities or functions.

Use and disclosure of personal information

We will use our best efforts to ensure that the information you provide to us remains private and is used only for the purposes you agree to and we will not sell or distribute your personal information to third parties. CoAct may, however, disclose the personal information it collects about you to third parties engaged by us to carry out, advise or assist with the carrying out of our business activities. These third parties may include our members, subcontractors, business partners, government agencies as required or authorised by law, contractors, financial institutions, payroll processing organisations, verification services, as well as any third parties that you have directly authorised to receive your personal information.

We may use your personal information to provide you information about third parties that we think you may find interesting unless you tell us that you do not wish to receive this information.

The Apprenticeship Community does not use or disclose your personal information for the purpose of direct marketing of unrelated products or services.

Cross border disclosures

The Apprenticeship Community does not disclose personal information it holds to any overseas recipients.

In order to manage our services, however, we use the following cloud based service providers located outside of Australia, which therefore means the data passed to them is stored and processed outside of Australia:

Google Analytics: to track website visitor information using cookies to gather statistics about how the website is accessed. The information and data collected (including your IP address) is transmitted to and stored by Google on servers located outside Australia. For more information, please review Google’s Privacy Policy.

SurveyMonkey: from time to time, we use SurveyMonkey to collect survey responses. The information collected in these surveys is transmitted to and stored by SurveyMonkey on servers located in the United States. For more information, please review SurveyMonkey’s Privacy Policy.

How might we contact you?

We may contact you in a variety of ways, including by post, email, SMS, telephone call or facsimile. We will not send you any commercial electronic messages such as SMS or emails unless this is permitted by the Spam Act (for example, if we have your express or inferred consent to do so). Any commercial electronic message that we send will identify The Apprenticeship Community as the sender and will include our contact details. The message will also provide an unsubscribe facility. If you do not wish to receive commercial electronic messages from us, please let us know. Our contact details are provided at the end of this policy.

Data quality

The Apprenticeship Community will take reasonable steps to ensure that the personal information that we collect, use and disclose is accurate, complete and up to date. You are encouraged to help us keep your personal information accurate, complete and up to date by contacting us and informing us of any changes in your details. Our contact details are provided at the end of this policy.

Storage and Data security

We are committed to ensuring your information is secure. We have put in place suitable physical, electronic and managerial procedures to reasonably secure any information collected from you from misuse, interference or loss and in order to prevent unauthorised access to, modification or disclosure of that information. We will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer required for any purpose.

In accordance with Australian Federal Government regulations and in accordance with the Employment Services 2015-2020 Deed, all related data kept by The Apprenticeship Community is stored within Australia.

Website privacy

In order to properly manage our websites and applications, we may log certain statistics about the users who visit these, for example the users’ domains and browser types. This information does not specifically identify an individual and is used for statistical, reporting and website administration and maintenance purposes.

From time to time, our website may use ‘cookies’. A cookie is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website. The cookie helps us to maintain the continuity of your browsing session and remember your details and preferences when you return. If you are concerned about cookies, most browsers recognise when a cookie is offered and permit you to opt out of receiving it or you can configure your web browser to reject cookies.

In addition, our social media sites and from time to time, our website, contain public forums that allow you to upload content. Any information you post or disclose to these sites will become public.

Anonymity or use of pseudonym

The Apprenticeship Community will generally provide you as an individual with the option of not identifying yourself when entering into transactions with us when it is lawful and practical to do so.

Access to client (job seeker) information

As both a Principal and Sub Contractor of government funded employment services, The Apprenticeship Community has access to client information. We deal with this information in accordance with the following:

  • Chapter A3 of the jobactive Deed 2015-2020
  • Sections 17-20 of the jobactive Deed 2015-2020 – Work for the Dole Coordinator
  • Sections 3C and 3D of the Disability Employment Services Deed
  • Sections 26-28 of the Deed of Standing Offer in relation to the Green Army Programme
  • Sections 20 and 21 of the Australian Apprenticeship Support Network Contract July 2015
Use of Commonwealth Government identifiers

Unless expressly authorised or required under the relevant Deed/Contract, The Apprenticeship Community will not engage in any act or practice that would breach APP 9 (adoption, use or disclosure of government related identifiers).

Access and correction of your personal information

Please contact The Apprenticeship Community at the address below if you would like to access or correct the personal information that we hold about you. The Apprenticeship Community will provide you with access to your personal information (although a fee may be imposed) and will take reasonable steps to amend any personal information that is incorrect, unless we are legally authorised to refuse your request. In some circumstances, The Apprenticeship Community may not permit access to your personal information, or may refuse to correct your personal information (in accordance with the Privacy Act) in which case we will provide you with reasons for this decision.

How to make a privacy complaint

You are able to raise any concerns you may have regarding our personal information handling practices or the personal information that The Apprenticeship Community holds about you via the following:

Post: The Apprenticeship Community

Level 14, 1-9 Tanunda Drive



Phone: (08) 6165 3362

Any concerns or complaints received will be dealt with under Australian Federal jurisdiction and its applicable laws.